Plan ahead for flooding

Recognising your risk, getting prepared and taking action are crucial, so here are five simple things that you can do in advance in case flooding is forecast:


  1. Be aware: sign up to get SEPA’s free Floodline messages direct to your phone for your home and travel areas. Register online or call 0345 988 1188;

  2. Be prepared: if your home or business is in a flood risk area, make sure you have left it as well flood protected as possible, and if you’re away, make sure a neighbour, or a friend or family member, who lives nearby, can easily contact and help you;

  3. Be active: maintain your property by keeping gutters and drains clear of blockages like leaves;

  4. Be covered: make sure your domestic or business insurance covers flooding;

  5. Be ready: prepare an emergency flood kit either to take away with you on holiday or in case you need to leave your home. This could include things like emergency numbers, a copy of your insurance policy and other important documents, a first aid kit, torch and bottled water.


Further information on what to do to plan ahead and how to help others prepare can be found here:


Vulnerable neighbours

For more advice on what to do during a flood, we have produced a helpful guide for older communities, which you can read online or print out and keep close by. Download the guide.

In the event of a flood, be sure to have medication and prescriptions ready. Keep paper prescriptions and other valuable paperwork in a sealed plastic bag.

Let your local Neighbourhood Watch group know if there are vulnerable neighbours in your area who may need assistance during a flood.

Did you know you can sign up to Floodline on behalf of a vulnerable neighbour or elderly loved one? To add another property to your Floodline account, phone 0345 988 1188 and one of our advisors will help.


Winter Flood Twitter Elderly


Make sure your little ones are prepared and know what to do during a flood. Keep them away from any fast flowing water and don't allow them to play in or near floodwater.

The Floodline Kids section of our website has lots of kid-friendly information and activities to help your children prepare.

Download the flood game for a fun, interactive way to learn what to do to prepare for flooding.


Winter Flood Twitter Little Ones

Pets and livestock

Don’t forget to have a plan of action for your pets or livestock.

Ensure that food and medicines are well stocked and that your animal has a safe place to stay if its home has been flooded.

Visit the ‘Looking after your pets’ or the ‘Protecting your horses’ section of our website for more advice on how to be prepared.

If you have an animal in distress, call the Animal Helpline 03000 999 999 for advice and assistance. Operated by the Scottish Society for the Prevention of Cruelty to Animals (Scottish SPCA).


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Property and valuables

In the event of a flood, be sure to keep your valuables safe and place important documents in a sealed protective bag.

Consider seeking flood insurance for your property or purchasing flood resistance products to prevent floodwater from entering your property. For further information on flood insurance and property protection, download our Flood Insurance Guide or contact your Local Authority.

More information can be found on the ‘Your home’ or ‘Your business’ pages of our website.


Winter Flood Twitter Valuables


Preparing for flood also includes checking your travel plans to make sure you can safely get to where you need to be with minimal disruption.

To plan your travel, visit Traffic Scotland, Scotrail or Traveline Scotland. They will be able to provide you with real-time information and updates.

For driving advice, the AA can help you stay safe when driving in wet weather.

For more information, visit the 'Your travel' page on our website.


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Sign up to FloodlineFl Tel Web Hires

You are the first line of defence against flooding and these simple steps can help you reduce the impact flooding can have on your life.

If you are not signed up to Floodline, our service can help you prepare by giving you advance notice if flooding is forecast in your area. By signing up to the free service, you will be alerted by text or by phone when a Flood Alert, Flood Warning or Severe Flood Warning has been issued in your area.  Sign up online to receive flooding messages or phone Floodline on 0345 988 1188.

Sign up here.